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Repairs FAQ.

So, you’re considering buying a car warranty or already have a warranty but want more information about how repairs work. We understand that figuring out the repair process under a warranty can feel overwhelming, with lots of confusing terms and conditions. That’s why we’ve put together this Repairs FAQ page in straightforward, plain English-no jargon, just clear answers.

Repairs FAQs.

In order to log a repair request you must follow the simple steps on the Start a Repair page . You can also find a link to start a repair request in your terms and conditions.

You should refer to the terms and conditions of your warranty plan to determine whether a part is included in your warranty. This information will be under your specific plan type.

The plan holder is responsible for any initial diagnostic costs. However, Warrantywise will consider reimbursing reasonable diagnostic expenses as part of an approved repair request.

If your vehicle has suffered a breakdown or is undergoing authorised repairs, we may provide a replacement hire providing the repair meets our criteria. Please refer to your plan book for full terms and conditions.

In order to cancel your warranty plan you must email our Admin Department at admin@warrantywise.co.uk. The email must contain your vehicle registration and or your plan reference number and the reason for requesting cancellation.

When authorising labour times, we will refer to Autodata and Auto Logic timing schedules to ensure the correct labour time is being authorised.

We use a network of AA repairing garages across the UK who we can pass your details across to and will take over the booking process. In order to start this booking process, please contact us via live chat or phone us on 01254 355102.

For warranty plans that started after May 1st 2023 please go to Downloads where you will find your plan Terms and Conditions. For any other plans, please email our Admin Department at admin@warrantywise.co.uk who will be able to provide your Plan Terms.

You should report any fault with your vehicle as soon as possible (always within 7 days) and once this fault has been reported, we need to received the information from the repairing garage within 7 days.

To ensure the assessment form is completed with all of the necessary detail provided, we do ask that the repairing garage completes the assessment form.

In order to make a payment for an authorised repair, we must receive a signed authorisation document from the plan holder and the invoice for the completed repair work in Warrantywise’s name and address. Without both of these documents being provided, we are unable to process a payment.

Premature part failure occurs when a component fails unexpectedly before the end of its expected lifespan. In contrast, a worn-out part has reached the natural end of its life, which is considered normal given the vehicle’s age and mileage. Premature failure falls under your plan (as long as it is a part that’s in your T&Cs), wear and tear of a part does not.

Warrantywise will always use parts of Original Equipment standard and if the warranty plan has main dealer labour rate, we will authorise main dealer parts.

We have a duty to our customers to ensure that every repair request is assessed fairly and accurately against the terms of the warranty plan. Having any repair work completed without prior authorisation being given, goes against the Terms and Conditions and could result in your repair request being rejected.

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    Request a repair

    Please fill out the form to request a repair.

    Warrantywise and the Warrantywise logo are trademarks of Warrantywise. The website www.warrantywise.co.uk and all content are provided for general information only and do not form any contract of protection, insurance, or regulated financial product.

    Warranty plans are issued only upon purchase and operate on a discretionary basis, meaning each repair quest for is considered individually and payments are not guaranteed. Please review all information supplied and make your own choice of warranty plan and any optional additions. Warrantywise does not offer financial advice, recommendations, or personalised guidance.

    Warranty plan documents can be downloaded here or requested by calling 0800 169 7880.

    Warrantywise Limited (No. 07963594) and Warrantywise UK Limited (No. 14775172), both trading as Warrantywise, are registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, BB1 3NU, and form part of Wise Group Holdings Limited (No. 10613336). VAT numbers: 264 8618 71 and 437 8119 76. Prices include VAT at the current rate.

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    *See the plan book for further details.
    Price Promise

    Our Price Promise applies to any plan level you have been quoted for, where the plan level is identical (“like-for-like”). If a like-for-like comparison cannot be made, we will issue a bespoke quotation based on your needs, which we guarantee will be the most competitive price and plan we offer at that time.

    To activate our Price Promise, proof of an active comparative quote (dated within the previous 30 days) is required. We do not match exclusive or restricted discounts (e.g., student, NHS, blue-light). Warrantywise reserves the right to refuse a price match where fraud or unauthorised reseller activity is suspected.

    All warranty plans are governed by the details set out within the warranty plan documents. Warrantywise reserves the right to change or withdraw the ‘Price Promise’ without notice. Please contact our warranty specialists to activate the ‘Price Promise’.